Worse Service from DSTV call Centre Agent

On the 11th of April on a Saturday afternoon I experienced some technical issues with my decoder, at the time I was not aware that it was al***** not just my decoder. I decided to call in and found out what was the problem, after struggling to get through I finally spoke to a guy by the name of Arnold, I remember he answered professionally as I would expect , introduced his company and his name ( I just cannot recall the exact wording) . I then continued to Say Hi my name is Audrey, can I please give you my ID number. The Agent repeated his greetings again. I then asked if I can give him my ID number, of which he again repeated his greeting, again and again. and he even ended up putting the phone on the side. What he did was very rude and unprofessional, I fail to understand where he was coming from, I know that I was not rude when I spoke to him first contact, but his approach even his voice was that of an irritated person he was determined to be difficult and rude. Such a treatment from such a big company, I did not expect such for services that I pay for every month. to think that we were not even notified about the issues at hand , bulk sms would have done the trick