WORSE SERVICE FROM CALL CENTRE AGENT AND TEAM LEADER

Yesterday I called Dstv call centre, firstly I should say the service consultant was unhelpful and didn't even know what I was talking about. the supervisor came to the line and he was more confused and giving me incorrect INFO about the DSTV Compact plus premium, worse thing ever he put the phone down on me, and I should say that was very rude and unprofessional.

So I saw an ad yesterday on TV saying sms "Mnandi" something like, to upgrade to Compact Plus for only R460.00 so the reason for my call is that I missed the number to sms to. the call centre agent didn't know what I was referring to, told me when she tries to upgrade me its gives a premium of R519, so I asked about the ad and she was so confused. so asked to speak to the sup on duty and some guy came to the phone didn’t even apologise for keeping me on hold and next thing he says that if I upgrade to Compact plus will pay 600 and something. Like what's happening don’t You guys train your staff before launching a new product. I need someone to please get back to me as I was on the line at my own cost and some supervisor or Team leader put the phone down on me.

The service I experienced was really disgusting, don’t expect this from a big company like you guys.