Worse service

I am fed up with Dstv. Every 2 to 3 months our decoder gives us a problem and when I call the caller centre they always say I must take the decoder to their shop and every time they format it and required to make a payment. Now I’m sitting with a decoder that says it lost signal due to bad weather and the agent kept on saying there is nothing they can do. I’m so disappointed even considering cancelling my subscription.