WORSE SERVICE EVER!!! SICK AND TIRED OF THE PATHETIC SERVICE!

So, we made a request for an upgrade from compact to premium to take effect on 25/09... Yesterday, when we got home, there was a error on the screen saying account is in arrears. Why would it say that??? as the compact has been paid in full up until 1 October. Its been an endless struggle for them to sort this problem out, but all of a sudden dstv is not taking responsibility for their little mess up and now we been without a tv since 6pm yesterday. The call centre lady said that it will be resolved within an hour, that was last night.. .This morning a different lady said it will take an hour.. that was 08h45.. Its now 11h20 and issue still not resolved....

Customer nr: ***