SD
Siphiwe D
1 reviews | Active since Aug 2015
14 Aug 2015, 19:08
Worse service ever recorded in history of customer
I called on 25 June to change services and contact centre agent confirmed it was done. I learned on 24 July that it wasn't done and since then I have been calling several occasion without any help or hope of getting resolution instead I am kept on hold until i run out of airtime without any joy and if calling again they have to start all over again. They always make excuses with approval from supervisor which are never available. <br> <br> DSTV call centre is the worse I have ever seen in the world. <br> <br> I so wish I had an alternative.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Aug 2015, 12:50Hello Seepsc12,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Compact Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Compact Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Aug 2015, 12:50
Official
Hello Seepsc12,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Compact Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Compact Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert