Worse service ever experienced

I purchased and installed the new Dstv Explora Ultra on 13 August 2024 Since then I have not been able to visit Showmax. I sent several emails to Dstv and Showmax without success to get Showmax to work. I went to the service representative of RF Technologies Welcom 3 times to try to solve the problem. They suggested that the activity was deleted constantly in an attempt to get a link to the activity in some background program. They escalated the problem to 2 times higher authority. This is the validation of RF technology.

On Wednesday, September 4@15h41, I contacted the Dstv call center. Members of the group tried to communicate and work with Showmax, but he admitted that the employees were all constantly exploited in one way or another. He raised some higher authority that apparently called me. I’m still waiting for that call!!!

Today, Friday 6 January I called the Dstv call center again. I asked to speak to the customer service manager, but the team members said they would try to activate my account. She can’t. I again ask to speak to the manager…she says the manager will call y oh in a minute. An hour later I called the call center again. Another team member answered, and I again asked to speak to the manager. She asked the background to brief the Manager. She said the manager will talk to me now...I wait for 25 minutes! All of.a sudden a new team member, YOLANDA answered, I again explained everything to her. She again also tried to activate me and in the process keep me hanging for.more than a hour!!!!!!!!

I again phoned at 17h41. A team member Siphe answered. I again explained everything. She also could not activate me. And trying to send activation link the same message as attached appeared in the email!!!! She took my.details.for.some manager to call.me.back after.10 to.20 min. Im still.awaiting that call!!!!!

I' ve been a premium subscriber for many years! I was never behind.on any payments!! I currently paid.R1500+ per month. The Premium.package include Showmax. Im paying for a service which I do not get. Even worse is that NO ONE at Dstv want to or can resolve the issue!!!!!

I am currently seriously assessing alternative services as to cancell my Dstv for ever.

I am writing this email with absolutely.NO.confidence that someone will even revert back to me. Your service is.absolutely the worse customer care.I.have ever experienced in my life!!!

Just fix my Showmax.access if you are capable of it. . Dont even sweat to give.me.feedback. ...I know.it.is too much of a effort!