1 reviews | Active since Jul 2020
Worse service ever... And waist of time
On the 28-05-2020 did a downgrade from compact to DStv family. Wanted to changed the payment methods from. Debit order to paying cash. Due to lockdown and I won't be able to afford. I got disconnected on the 27 of June 2020... It was not an issue coz I new I will pay 279. I called the call center on the 28 may 2020 bcz dstv app said I must pay +R1000 coz I have been upgraded to premium. I have never requested to be upgrade never. I didn't a downgrade and I even confirmed with the lady at the call center on the 28 may 2020 when I call. I called the call center and they said ur has been fixed and I was good to go.... Paid R279 everything was fine. Now on the 12 July 2020 I have been disconnected again... They say I did an upgrade. I have proof. Call center later dropped the phone while we were talking
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
However I'm still receiving sms to pay dstv. My knowledge I need to pay 279 on the 27 July. This is the sms I got. "DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R806.31 using ref no. ***6 or click payat.io/dstv/***6" I really think dsvt is taking advantage of the situations. I can I down grade when I can't even afford to pay the current on I have. I need you to listen to the call from 28 may 2020.
However I'm still receiving sms to pay dstv. My knowledge I need to pay 279 on the 27 July. This is the sms I got. "DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R806.31 using ref no. ***6 or click payat.io/dstv/***6" I really think dsvt is taking advantage of the situations. I can I down grade when I can't even afford to pay the current on I have. I need you to listen to the call from 28 may 2020.