worse service ever

i am so unhappy with dstv services this is the second i have to fight over sameissue.if it is not their call centre agents disconnecting your call or placing you on hold until they decide to terminate your call it is dstv disconnecting my services whilei paid.i was on compact before December 2021 paying using debit order.i called in december i downgraded my services made payment on the 5th dec for it via cash as the debit order i cancelled since packages where different and was now on access.end of december 2021 on the 31st which the last day of the month is my payment date i paid eft again told pay 115 by the agent.however their debit order keeps running and they will disconnect my service when called in January to enquire i was told that they will sort the debit for the old package and rectify their error because they see i am on access.meaning its like two packages active compact and access but they are aware im on compact and will rectify the error with finance.i was told the matter was sorted end of January i paid my services as normal they have disconnected me today telling me i owe 412 for compact yet i am on access and have been paying.told they will resolve the error again up to now im still disconnected yet i paid my access services in time one again.and they still have nerve debit my account for compact that i changed services for in December to access.this is so unproffesional the agent are rude and dont sort out the issue only tell you they have escalated yet nothing happens.i want this sorted where can i report this further and *****.