worse service ever

I went to the branch today the 29-11-15 in the hope of buying another smart card for my other decoder enabling me to have extra view aswell as upgrade to the full package. I got there just before 9. The person who had to open up only got there after 9. One would think it being month end the staff would be in the store ready to go at 9. Then I have the fortune of having the one who open up help me. I explained to her that I needed another smart card. She simply said I had to go to n1 their system shows error. I didn't even bother asking about upgrading my package. The staffs attitude was pathetic. Not one friendly face anywhere. Its not what she said but the way it was said. The staff clearly wasn't very keen to help.