Worse service ever

My dstv has an E16-4 error. The customer care consultants confirm that my account is in CREDIT and it is an error on their side which they need to reset. Have been in contact with them for days. They do not respond to emails, even though u have been given a reference number. Everytime you speak to a consultant I get the same answer, I will escalate the matter and it will take 2 hours to resolve. It has been 3 DAYS and NO resolution.

They are so quick to take my money but leave me with no connection for days on end.

Your service is disgusting to say the least!!!