Worse Service ever!!!

I contacted Multichoice on the 28/01/2019 to enquire about down grading my current premium package. I was advised by a lady that she can’t assist me and has to escalate the matter and I will be called back. To date no call what so ever. I called again today (01/02/2019) and was transferee from pillar to post with no resolution to my request. The Contact Centre agents are lazy, uninterested, unhelpful, unfriendly and not knowledgeable about their own product to assist clients. Looks like they are just content that they have a job and receive a regular income. If my request is not resolved by the 04/02/2019, I am cancelling my subscription and join the hundreds of clients who does not have to stress dealing with the incompetence and low grade service of Multichoice, not to mention the repeats we have to watch. Each time I have to deal with DSTV my confidence just drops because I know that incompetence will prevail. I`m at a loss...This is by far the worst company to deal with.

Ref: ********** 4/I180