Worse Service DSTV Multichoice headoffice compare to their outlets

On the 24th July 2021 i drove from Vosloorus jhb Eastrand to Randburg DSTV Multichoice Headoffice, when I was allocated a consultant at counter number 34 i was miss treated by the consultant who couldn't even hide she has mood swings , she showed no intrest listening to my problem while i brought in two faulty dstv decoders under insurance , she just asked and chased me away from her counter to go sit in the middle couches while other customers are being served at the counters by other consultants, she took a while serving me and there after she brought two replacement decoders and got back to her counter, while i was sitting in the middle counter i could hear a lady at counter 32 servicing a customer with excellent service while i was miss treated, counter 34 called me to collect my decoders by theres a problem with one decoder but when i get home it will be ok , I then insisted they fix the problem while i was there she rep**** the person to fix the problem went outside and i dont know when that person will come back you might wait for a long time, this was clear she was getting rid of me and wants me gone , i then left and when i got home we found one decoder is working and the other decoder is faulty with no signal at all i then called dstv customer care and they told me the faulty decoder was not linked to my services while they linked it we confirmed there was a fault as the signal says -1 we even connected the decoder on the same installation of the working decoder still no signal , im frustrated i waisted petrol and that lady was not interested in checking my decoders, dstv agent stores never treated me like dstv Multichoice Headoffice the treatment was worse and terrible