Worse Service and Incorrect Billing

Since Saturday 02 March 2024 my account has been disconnected. I have tried DSTV what-up, DSTV Chats and call centre with no assistance. Just apologies that matter will be resolve in 3hrs. Today 04 March 2024, my account its still disconnected. I had my account years paying my subscription in time. In February 2024 I paid my account as usual but DSTV has added an additional subscription to my account. I have Compact Plus subscription then DSTV added Compact subscription to my account without my knowledge. Now I am sitting with two subcriptions which are the same and they want me to pay for something I didnt ask for in the 1st place. This is poor service because of their wrong billing but they want customers to pay for their incompetence. So sad I still disconnected and no one from DSTV can tell me when this issues will be resolve