Worse service

My husband made a payment unfortunately he missed one number in his reference we were not aware. On Sunday the account was suspended we phoned customer service we were assisted by Kgomotso who requested that ee must email that proof of payment .We didn't that then she assured us that she sorted the problem even channels were on. To our suprised today 12th the account was suspended my husband had to phone again worse when we check the message they were demanding payment of R600 today they also sent message informing him that service was suspended. He had to phone again worse Sunday he spent R55 when he was phoning customer service . because of poor service had to phone again .according to the lady who was assisting him she said that there is a proof of payment in her system. What suprised was that Multi choice went an extra mile of suspending the account that was paid .proof is their system.

They need to improve their service .This is a big company for it to operate like new business. We are not happy at all . phoning them it costly to keeep on phoning them for their negligence.