KC
Kubendhri C
1 reviews | Active since Dec 2019
06 Dec 2019, 09:58
Worse experience ever
Worse experience ever agents are useless put u on hold for more than 10 mins without explaining to u whats happening...some of them just cut the call...seems like these people dont have any values and rules and regulations or simply are just not doing their job and following them...was **** to by the agents and now it must affect me i dont think this is fair especially the way I have been treated im a client for a day and this how the company treats their clients
Helpful (0)
Replies (5)0
Replies (5)DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 10:50Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Dec 2019, 10:50
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KC
Kubendhri C's updateReviewer Update
06 Dec 2019, 11:31It better be cause i honestly dont know whether the agents lie to get sales or just dont know about the product and terms and conditions or what...cause if i had to do something like what ive been through i would definitely lose my job especially with not treating my client fairly u should listen to the calls that i received when i signed up as well as the calls that i made...was poor service...1st call stood on hold for more than 20 mins the ageny didnt get back to me i was still on hold tried to call back to speak to someone else...the next agent put me on hold for more than 8 mins...and didnt get back called again...spoke to a gentlemen he **** to me and told me no managers are available acted as if he was talking to me and then cuts the call seem like dstvs call centre agent are paid for nothing cause it definitely seems as if nobody wants to do their job by helping their clients...
KC
Kubendhri C's update06 Dec 2019, 11:31
Reviewer Update
It better be cause i honestly dont know whether the agents lie to get sales or just dont know about the product and terms and conditions or what...cause if i had to do something like what ive been through i would definitely lose my job especially with not treating my client fairly u should listen to the calls that i received when i signed up as well as the calls that i made...was poor service...1st call stood on hold for more than 20 mins the ageny didnt get back to me i was still on hold tried to call back to speak to someone else...the next agent put me on hold for more than 8 mins...and didnt get back called again...spoke to a gentlemen he **** to me and told me no managers are available acted as if he was talking to me and then cuts the call seem like dstvs call centre agent are paid for nothing cause it definitely seems as if nobody wants to do their job by helping their clients...
KC
Kubendhri C's updateReviewer Update
06 Dec 2019, 12:47Hi ntando i had given u the number of the peopple who had called me on monday im not gonna sit here and allow my services to be deactivated for something i did not know or was advised u
KC
Kubendhri C's update06 Dec 2019, 12:47
Reviewer Update
Hi ntando i had given u the number of the peopple who had called me on monday im not gonna sit here and allow my services to be deactivated for something i did not know or was advised u
KC
Kubendhri C's updateReviewer Update
06 Dec 2019, 12:49 U guys need to do something bout this otherwise cancel my services i rather just get starsat or something my mum has that company for years and doesnt have a problem im sure u can see which agent signed up the deal for me go have a look at that call recording
KC
Kubendhri C's update06 Dec 2019, 12:49
Reviewer Update
U guys need to do something bout this otherwise cancel my services i rather just get starsat or something my mum has that company for years and doesnt have a problem im sure u can see which agent signed up the deal for me go have a look at that call recording
KC
Kubendhri C's updateReviewer Update
06 Dec 2019, 13:59Nthando u need to call me asap as i need to know whats going on...my services have been disconnected for what ?
KC
Kubendhri C's update06 Dec 2019, 13:59
Reviewer Update
Nthando u need to call me asap as i need to know whats going on...my services have been disconnected for what ?
