1 reviews | Active since Nov 2015
Worse ever service
The service is worse than any one can imagine, they just like to leave people in the dark. Communication is very poor, I reported my issue with the company last week and one of their consultants phoned me back to try and pick up the shattered pieces. We lastly spoke Tuesday (15/12/2020) and he promised to phone me back Thursday or Friday of the same week to give me an update. I have been waiting and there is no update up to date.
I signed up for 12 months package with them on the 30th of November 2020 and still waiting for parcel delivery. Their sales team is untouchable, I kept on sending "save" for them to call me back and each and every time they just drop calls when they hear that is not a sales call. I have waisted money sending SMS's to sales, calling their customer care call center and even visiting their branch in Lalucia opposite Millwood Office Park.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Thank you with all the effort you and your team have put in order to resolve my query. The parcel has arrived, the installer has done his part and I can now gladly say there is a smile on my face again.
Kind Regards,
Sabelo Ntombela
Thank you with all the effort you and your team have put in order to resolve my query. The parcel has arrived, the installer has done his part and I can now gladly say there is a smile on my face again.
Kind Regards,
Sabelo Ntombela
