WORSE DSTV ( MULTICHOICE) CUSTOMER SERVICE EVER

Today i just want to inform clients of the horrible customer service at DSTV ( Multichoice). Here it goes: on Saturday , 25 September I accidently paid to much on my monthly account . I immediately called the call centre at around after 8am. I was assisted by and Agent : Mathapelo Magubane she requested i forward the relevant documents , of which i did and she confirmed call i would receive it in 24 - 48 hrs. i also received a mail confirming my refund were processed . come Tuesday, 28 September , i decided to call just to check and to my amaze the refund was rejected , based on the way i paid it. to my frustration , this communication were never told to me and the process and waiting period. DSTV brand promised as the thought floated my mind. and now I'm sit with this . so as you can imagine me wasting airtime to DSTV, which i felt were actually wrong, cause they were suppose to call me and keep me in the loop of what's happening to my refund , unfortunately they did not. i also got a ref: number ***1 i called hold day and this was the list of people i had to deal with and no success: 1st - Ntompituthu - who told me what i new and what the system said 2nd - thobili - did the same and spoke the supervisor who merely just respond what the system said 3rd - Machere - did the same and spoke the supervisor who merely just respond what the system said 4th - vhuqala - did the same and spoke the supervisor who merely just respond what the system said 5th Reid -did the same and spoke the supervisor who merely just respond what the system said my point to this is that , a supervisor has a duty to assist a client until they happy and not shrug of the thought that it will sort itself out. There is no passion in this industry, DSTV is already not becoming that popular , now you have people like this on the frontline who makes the good rating not any easier. After my whole ordeal i was not even offered some type of reward or compensation. these sort of bad service tends to stick with you for a whole while and all they say is "we apologise", but the problem is still there and just being carried to the next client. when will it stop, My next review will be of one supervisor in DSTV who took the time assist and had my issue sorted.

IM STILL WAITING FOR DSTV TO SHOW WHO SORRY THEY ARE AND AS FOR THESE AGENTS , WHETHER ON CAL DUTY OR MAIL DUTY , THEY DONT DESERVE THOSE SEATS. CALL CENTER HAS BECOME A JOKE .