Worse, disgusting customer service

I wish their was no such thing as dstv, they have the worse customer service, they say their calls are recorded for record but they dont listen or try listen to their clients, to attempt to understand them, i do not understand how you can change deduction after months? I have disconnected my service in April/May already for useless and poor customer service and i am paying for the Explora and insurance on my devices only and now after months they decided they feel they will deduct a package amount on an disconnected service of which i dont even use, if i have i put into words how i feel and what i think about Multichoice (Dstv) i would be sued. I have advised all my family members since April/ May to suspend their services as this the worse service with the lowest of lowest disgusting customer service!!!!!!!!