Worse Customer Service Journey Ever from DSTV

<p>On Monday 09 January 2014 I logged a "Hello Peter" compliant and got a response from complaint agent within a space of 1hour - to think they will officially sort out my first complient ..... WHAT A MISTAKE FOR ME TO THINK THEY WILL.</p> <p> </p> <p>As a customer i had to call everyday into DSTV myself to follow up on my complaint, only to be told no one has looked into it or there is no resolution. I have to re-explain myself everytime i call in because agent at DSTV do not cature what happened on a call on there system this included managers. </p> <p>To add to my frustration every agent i spoke to can only say they can't assist and will escalte my concern - fthis is the second week and still my complaint has not been addressed and still in the process of being escalated. </p> <p>Today i have an agent informing me as a customer that she can't follow up on my query as "she works shifts and needs to go home so she cant follow up".....</p> <p> </p> <p>WOW amazing at what type of staff DSTV recruites secondly to this DSTV will over debit your bank account withour permission after they messed up and to top it all they do not call the customer to inform them that there was an error on their end.</p> <p> </p> <p>I plan on taking every call recording i have with agents and managers to the Ombudsman and prove a point that DSTV cannot do this to customers that have been loyal for years to them.</p> <p> </p> <p>Worset service from such a big company and i will inform everyone of this experience so that they know to keep an eye on what and how DSTV deal with customers. </p>