Worse customer service experience on live chat

Worse customer service one the live chat, I have been struggling to top up my internet advising it was escalated to the technical team, this morning I am told my services have been disconnected while my account is up to date, sent from pillar to post with the highest level of disrespect and I can bet the same customer service representative who failed to give me proper explanation disconnected my services when I told her she sound like she does not know what she is doing. I am fuming