Worse customer service ever experienced

I've been a client of DSTV for years now , pay my account and so on , so this month I paid my account as normal to which I received an sms to state I'm still owing R238.10 on my account , I phoned on Monday spoke to a gentleman who stated there is an error does apologize about this , he will sort it out , I also sent emails where children I'm still waiting for someone to contact me, Wednesday came received another sms stating I must pay before I get discounted , phoned again lady explained it for a discount reversal from March ,WHAT DISCOUNT DID I GET !!! Claimed the same thing it must be an error , last night got another sms that my DSTV will be disconnected , was holding on forever still no assistance , phoned this morning the lady told.me that i have a credit but I'm still owing a discount amount , explained to her i pay my account as normal , I was never informed about any discount that I will be receiving ,we in August now why tell me now about this 5 months later , no one has phoned me , MY DSTV HAS BEEN SWITCHED OFF NOW , I've been now charged for reconnection.fees on top of their discount mistake , this is DSTV mistake not mine , if my DSTV is not switched on now and my balance cleared , this will go to the ombudman and I want a refund , your guys client services are pathetic , MY customer number is ***2 . Why must we phone and sort out your mistakes , that's why everyone is cancelling cause of this , I'm not the only client that is experiencing this issue this month . I'm waiting for your call today still to say this has been sorted .