Worse customer service ever

After many years of using DStv for sports, I am absolutely convince that they give the worse service ever. And this is only when you experience any problems. Their support is in the form of a Whatsupp chat which is useless. They have a live chat on their website, which is clear that the agents do not agree on providing the same information. When one assisted you and you discover that the information did not solve the problem, you have to give all the same information again to the next consultant. On a Friday evening, their service is suppose to be open until 9h30. I have waited for more than 33 minutes to get a response, which forces you to sit and wait until you get a response. Their telephone line is worse. You need to hold on for minutes on end and can easily be cut off, just to start the whole process again. One gets the feeling that they want to get rid of you!