Worse customer service by a covid mile

The customer service from dstv just gets worse by the day , called in last week with an issue was told the dstv now app is being upgraded , should be resolved shortly , a week later still nothing and after doing research this has been happening to people since March. If the call centre agents are not equipped to deal with technical questions they should not be there. I have tried to live chat app, 6 hours no response, the whatsapp chat, still has not been answered since Sunday. The issue is anyone bothers responding is that theres only the news channels thats appearing in the dstv now app on a profile created by one of your techs a few months ago.