Worse customer care ever

Giving DStv 1 star is too much!! I have been waiting for a refund from 21 Jun 20 When they debited about R3,000 too much. Long story cut short, I was supposed to be on an annual subscription but was being debited monthly. Hours an hours of talking to over 15 agents on different days and empty promises of this being sorted out. I am owed over R9,000 and each time they promise it will be done. Still nothing. One of the worse companies for customer care, *********** staff and unable to put me through to a manager. I am beyond frustrated.