1 reviews | Active since Jun 2013
Worse call centre consultants ever.
<p>Phoned the call centre in Cape Town to do a downgrade on my package. Spoke to 2 consultants and a supervisor that couldn't assist me. Ref ********** 4i132. Eventually after dropping the calls i got hold of someone ( not a robot) that did exactly what i asked with no hassles.</p>
Dear Fabian
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Fabian
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Fabian
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To upgrades, downgrades or suspension of services you may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Fabian
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To upgrades, downgrades or suspension of services you may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
I understand that the contract is month to month and you pay in advance for what you watch. My issue is, that it took 2 weeks after non payment for your system to disconnect my service after payment were not recieved on my payment date. So now i was held accountable for 2 weeks worth of service which i didnt want. After speaking to a consultant i was informed that i will not be held liable. She said that i would just have to pay the reconnection fee and the new package subscription. Thats it. Only for 2 other consultants and a supervisor to tell me diffrently.
After arguing this point. . . . . I paid the outstanding the pro rata amount and requested the downgrade. Once again the person said that he couldnt downgrade my package i dropped the call in order to speak to someone else. The last lady i spoke to understood what i wanted and could help me immediately.
I understand that the contract is month to month and you pay in advance for what you watch. My issue is, that it took 2 weeks after non payment for your system to disconnect my service after payment were not recieved on my payment date. So now i was held accountable for 2 weeks worth of service which i didnt want. After speaking to a consultant i was informed that i will not be held liable. She said that i would just have to pay the reconnection fee and the new package subscription. Thats it. Only for 2 other consultants and a supervisor to tell me diffrently.
After arguing this point. . . . . I paid the outstanding the pro rata amount and requested the downgrade. Once again the person said that he couldnt downgrade my package i dropped the call in order to speak to someone else. The last lady i spoke to understood what i wanted and could help me immediately.