World Class Idiots
<p>Last year August I has the biggest fight with DSTV and the reason is because I have 2 residential accounts (why I don’t know) so every time I insure my decoders I have problems, no now I have no insurance and things are working just fine. The lady who helped me was “VNH on Twitter”. VNH I need you again please say you still work there....???</p> <p>Here is my new problem, last week when I called DSTV to apply for the explora I was told there is an outstanding amount on one of the “2” residential accounts I have so Tuesday when I paid my account I paid extra to cover that outstanding amount, yesterday I get a call from the explora people and I am told that amount is still showing, so I pay more to cover that amount (plus, minus R25 is outstanding) I paid R50.... anyway I called the call centre like I was instructed by the explora people and they promise to call back at 15:00. This is how it went down….</p> <p>Agent 1 calls me in the yesterday morning and tells me about this outstanding amount, I call the call centre and they fix it will show by 3.</p> <p>At 15:45 agent 2 calls and oh the amount still showing. And I am back on the phone with the agent and she does it right then and there!</p> <p>Today (23/06/2016) agent 3 calls and guess what THE AMOUNT IS STILL SHOWING AS OUTSTANDING!</p> <p>DSTV, MULTI CHOICE WHATEVER YOU WANT TO BE CALLED. I WANT YOU TO REMOVE/DELETE/ERASE/CANCEL/BLOCK THE ONE RESIDENTAL ACCOUNT FROM MY NAME. Please allow me to be a normal subscriber and have only one account, I don’t have a holiday home unless you willing to give me one, I think I’ll take one on the beachfront in KZN and then I will have 2 active residential accounts, deal?</p> <p>Otherwise I am not asking for the world just an explora on a R539 package. I am already paying R450pm I can do R539. Please sort out this problems you keep causing me and have them call me tomorrow.</p> <p>Dankie</p>
Dear ***iray-yah
We confirm that you have been assisted, the account was manually adjusted which now reflects a credit balance. The second residential account is cancelled.
We have also sent a request to the relevant department to contact you regarding the Explora deal application. Please expect feedback directly from them.
Please do contact us should you require any further assistance.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Dear ***iray-yah
We confirm that you have been assisted, the account was manually adjusted which now reflects a credit balance. The second residential account is cancelled.
We have also sent a request to the relevant department to contact you regarding the Explora deal application. Please expect feedback directly from them.
Please do contact us should you require any further assistance.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
