FE
Farzhana E

1 reviews | Active since May 2015

08 May 2015, 16:06

Wonderful service indeed

sooo i called in to dstv customer call center, as I had a huge account query, these call center agents are way more *********** than I have ever come across.. .. they are rude and have no idea what they are doing!!!....<br> but anyhoo I'm not here to complain, that's another post on its own....<br> I'm actually here to compliment BONGANI NKOSI on a job well done.... I have been struggling with this issue for almost 2 months with the call center, n with no satisfaction I walked into the multi choice service center and I got immediate assistance, and excellent as well... Bongani was friendly , understanding and more than willing to help ... he delivered on his time as well.... he actually resolved my query in less than a day... I am now pleased to say that I will re connect my dstv subscription , as i cancelled it ,after having such terrible assistance with the call center agents.... Bongani , companies need more people like you , to serve us... keep it up.... <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 May 2015, 10:56
Official
Hello farzhanaessop,

Thank you for taking the time to point out our service successes. As we continually strive to improve our service, feedback such as yours is extremely valuable.

We have escalated the compliment to the manager of BONGANI NKOSI.

Your support, and that of all our customers, is important to us.

Regards
Rupert