AM
Alan M
1 reviews | Active since Apr 2013
27 Mar 2015, 08:47
Wonderful service from technical agent
A few days ago we were having problems with our extra view decoder and phoned Multichoice for support. The first person who helped us was absolutely clueless and guided us to reset the decoder to factory settings. This resulted in the primary decoder remote not working on our Extra view decoder. Eventually I was transferred to Tebogo in the technical department who must have spent 45 minutes trying to, and eventually succeeding in, resolving the problem.<br> <br> I have not experienced this level of service, patience and passion in 30 years. Well done Tebogo.
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DStv (MultiChoice)'s replyOfficial
27 Mar 2015, 13:11Hello Marsbar,
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we will escalate your compliment to the relevant department for the representatives record for recognition.
Regards
Nesta
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we will escalate your compliment to the relevant department for the representatives record for recognition.
Regards
Nesta
DStv (MultiChoice)'s reply27 Mar 2015, 13:11
Official
Hello Marsbar,
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we will escalate your compliment to the relevant department for the representatives record for recognition.
Regards
Nesta
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we will escalate your compliment to the relevant department for the representatives record for recognition.
Regards
Nesta