1 reviews | Active since Mar 2009
Won't reconnect services due to security check
So a friend pays his DSTV account, the system does not reconnect him automatically. He ask me to phone and have it reconnected and sends me the proof of payment. I phone, listen to this robotic voice about system changes and after 5 minutes and entering the account number, I get through to a consultant. She checks, confirm that the money was paid on his account, but tells me that they wont reconnect his services because I need to supply her with his passport number, cellphone number and address, which I dont have currently. What boggles my mind is this: He has paid the money that he owes and would expect a service. However, they cant give the service, because \he did not authorise the service". I find this ridiculous. If you received your money"
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our consultants need to perform a security check on every subscriber that call in to our call centre. This is done to protect both the business and the subscriber.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our consultants need to perform a security check on every subscriber that call in to our call centre. This is done to protect both the business and the subscriber.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert