NK
Nthambeleni K

1 reviews | Active since Aug 2013

04 Mar 2015, 20:36

Won from Multichoice_only received 75% of price

Good Evening,<br> <br> won a competition on DStv (the February Winners 2014_Hey Gorgeous Competition), but only recieved 8 vouchers out of the 12 that was promised. this all happened after i complained on HELLOPETER on the 2nd of May 2014. After that every thing has been unpleasant, coz I've been doing the reminders of vouchers ever since i got the 2nd voucher.It seems like am been an irritation everytime i query them. <br> <br> But according to Pheebs [Email Removed] from [Email Removed] all i hear is promises that all will be sorted or there was a glitch in the system, this happened when i queried why my vouchers changed from 12 to 6 months, i wonder why!!. the last email i sent on the 26th Feb 2015, i was just ignored, still waiting. Am only outstanding 4 months of a R1000 vouchers. <br> <br> you guys as DSTV, i think it would be best if or when someone has won something from you guys, u follow up and find out what happened or whats happening with the winnings.cause the service delivery on the other end end is shocking.<br> ive lost count on how many emails I've sent chasing up this people and the time I've wasted.<br> <br> Please help.<br> CollenK.<br> [Email Removed] / collenkhadas@gmail

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2015, 14:19
Official
Hello collenkhadas,

Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Regards
Rupert