Won free subscription and not activated yet

Hi there,<br> <br> I won a DSTV Explora + 3 months free premium subscription on at Smile 90.4 Radio Station on 14 August 2015.<br> <br> The Installation was only done on 02 September 2015 after I complained at the radio station about the delay. <br> <br> Now I am still waiting for MultiChoice to load credits onto my account for my 3 months free premium subscription that I was promised. <br> <br> I spoke to Yonwaba in the Marketing Dept on Friday and she told me that she's waiting for \Pretty"to load the credits and that I need to be patient as she's busy loading 20 winners' credits. <br> <br> I told her I've been patient enough for 3 weeks and I refuse to wait any longer. She then tried to phone \""Pretty\"""