Woeful service from a well established company in this day and age

Worst possible service from DSTV after being such a loyal customer for many years.Charging me for something that I have not been able to use for almost 2 months. After 6 calls to them and being promised that a supervisor would phone me back but up until today that has not happened.9 August the problem started, they tried to reset Disney plus and remove and add to my account again and it did not work. So now I’m asking them to credit me because I was not able to use it, then the agent has the audacity to tell me that I need to pay the full outstanding amount then I will have a credit the next month. And to top it off they suspended my account today.This was the last straw because I am cancelling everything with you today.Shocking service and no accountability taken by anyone and not even trying to accommodate me as a customer with the premium package.Call centre is useless, only person that was even remotely helpful today was lady by the name of Thandeka. Thank you lady for trying to help me