HR
Hettie R
1 reviews | Active since Feb 2010
02 Oct 2020, 13:38
Withheld Refund (Money not owed to them)
Made double payment by accident. I contacted them, system was offline due to maintenance. Saturday, ***-I155. Zolani was very helpfull. Then I phone again on Monday, ***-I159, and was advised that the refund was submitted to teamleader to approve payment. Once again I was under the impression that it will take 2 working days. So today I phone in again. Just to hear that it normally takes 7 working days. And the gentleman want to start the process ALL OVER again. Now the process was restarted, ***-I163.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Oct 2020, 13:46Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Oct 2020, 13:46
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HR
Hettie R's updateReviewer Update
06 Oct 2020, 10:47Good Day Cynthia. Thank you, I have received the refund today.
HR
Hettie R's update06 Oct 2020, 10:47
Reviewer Update
Good Day Cynthia. Thank you, I have received the refund today.