With DSTV, I've reached the limit of my patience.

Good day

I've been saying the same thing over and over again: I don't have a Netflix account, nor does Netflix have any accounts connected to my name. I paid R500 for my monthly subscription, but my account was suspended due to an unpaid Netflix balance, so I had to purchase an additional amount of R230 so they could reconnect my account. For this month alone, I've been charged R800 to reconnect on my account. I've tried calling and sending emails, but I haven't received any help in this area. Please conduct an investigation into this matter and reimburse me for the additional money I just made.