Will not reconcile my payment!!!!

<p>Saturday 14th January 2016 i made a payment of R400.86 on the dstv self service option i used this every month and my account is reconnected and reconciled immediately. For whatever reason this did not happen i called the customer care line an spoke to a FREDDY SKOSANA who asked me to email proof of payment, I advised that this is not an EFT payment it is an online payment and was not reflecting on my statement as yet but the sms notification has come through from the bank. I furnished him with the screen shots showing how my balance was not changed on my DSTV app as well and my tv was still off. I contacted PAYU which is the 3rd party you use and they have now provided me with a payu reference 4 days later (this is not acceptable)... Today i call in to provide this reference that payu received the payment i am being told about proof of payment are you guys kidding me??? WHY the hell must i now liaise with your 3rd party where as i can confirm that they said i must provide you guys with the payu reference and you will reconcile... its the damn 18th today you guys better reconcile my account immediately and stop sending me back and forth between yourself and your 3rd party payment company!!!!! Why must i now send proof of payment when their 3rd party has confirmed that they have recieved the payment?????</p> <p>Good morning Portia,</p> <p>Thank you for your feedback and sorry for delay.<br />Please find the information below about your successful payment and please provide this information for DSTV:<br />PayU reference: ********** ********** <br />Merchant ***-1b9c-499d-9aa9- cd8eb ********** <br />Store: DSTV Subscriptions (201426)<br />Order date: 2017-01-14 13:08:26<br />Order amount: R 400.96</p> <p>Should you have any further questions or concerns, please do not hesitate to contact us.<br />Kind regards,<br />Justyna</p> <p> </p> <p>NOw they better reconcile my account NOW</p>