will i ever get help

Good day

I have been battling with DSTV for now two months – I called in about two months ago to change banking details, after to speaking to atleast 3 different consultants giving me 3 different stories, it eventually came out that my banking details could not be updated on the phone that I would need to go to a walk in centre, I advised the consultant that I do not live near a walk in centre and I was advised that the only option was to change me to a cash client ( basically that I would need to make the payments into DSTV’s account – which I accepted). I was told numerous times that my account was however up to date. Last week I got a sms saying that you will be debiting my account in the amount of R1900 – I called in querying the amount and also requested that I wanted to drop down to the compact plus package – I was then told that the down grade could only happen on my debit date that I needed to call back on the 28th October which I did and was then told by a Nobakozi that the amount due was R519, I told the consultant that cannot be correct and I was told I was wrong, I then therefore made a payment of R519. The downgrade was not done and I was told that the amount is still R1900 outstanding I asked how this was possible ( I understand that last month the premium was not received so I get the amount should be R1500 ( the R1000 arrears plus the r519 for the package that I requested to be downgraded to).

I was in contact with a Mark Pather who really brought my hopes up that he was going to sort all my issues out I sent him my proof of payment and everything. After him promising to phone me back ( which was not kept, I got hold of him eventually to be told by him that he sent all the information to the technical department and that they were supposed to call me back – which also didn’t happen. When I asked him what the canellation process was he was very quick to be able to explain that ( I would like to put on the record that I have been a loyal client of DSTV for 9 years now ). I have asked Mark to please send me the proof that my query was sent to the technical department and have received no response.

I Have from the 9th October todate called DSTV 11 times trying to sort my issues out, I am able to send you all the recordings if needed.

I would like someone to look into my downgrade and why it has not been done – also if my payment that I made yesterday of R519 is reflecting and how much I actually owe to bring this account up to date.