WI-FI problems with Multichoice

My Internet connection has been cut. apparently, I am at the wrong address. An address that I have not moved from since I was sold the package!! Phoned at least 30 times, to be told the same story, told it is sorted and switched on, only to find 2 hrs later it is switch off again. then you phone and all you get is call centre people that can't find your address on a Google map! Spoke to managers with no knowledge or inclination to help. They all are "escalating the problem" Even went to the MultiChoice office in PTA. was assured it was fixed, 2 hrs later, cut off again!!! Phoned again to be told it has been "Escalated" I AM A MY WITS END! We are on a farm and totally dependent on the Wi-Fi for communication.