WHY , WHEN , HOW , WHAT DSTV

Dear Dstv we have come along way , and although the masses calls you out on all the things you do I stay in the shadows and will call you out when needs be. The reason for our run in today , the 19th of May 2022 Disney Plus launched DSTV offered 3 months free to users who opted in . I opted in and something went wrong I reached out to DSTV and got called by a lady that said it was a system problem and it will be corrected. I was also told she would call me back (Still waiting) and no 3 month loaded so my question to you -WHAT IS THE PROBLEM WHY AND WHEN OR WHAT IS THE PROBLEM NOW.