Why was I overcharged?????

<p>I contacted DSTV on 10 OCT 2016 with regards to my bill. I am told when i call the call centre I am on the R899 Pricelock, but this last month I was debited R1200. So I was told someone would call me back. To this day I have not received any call. I even contacted DSTVcare on Twitter. There to nothing has happened yet, as they also promised to call me. I am really disgusted by DSTVs aftercare. I do not understand why I can't speak to someone directly when I call instead of having to wait for someone to call me back. Even when I was trying to get a DSTV subscription then too I could not speak to anyone over the phone when I had issues with so mepaperwork. Each time I had to sit around waiting for someone to reply to my emails. Why is it in this day and age this company chooses not to give people the option to speak to a human being. Can some please explain to me why I was debited this much as I assumed pricelock meant a fixed charge. This pricelock is definitely not as easy as you advertise</p>