Why the explora for new services!

I am a DSTV customer on the compact package, the thing that disappoint me is the bad decisions. Remember they said that if you had an older decoder, that it can be traded for a new explorer IF YOU HAVE INSURANCE, that was for new services that would not work on the older decoders. So I have a newer decoder the 2PVR the one just before the explorer, new services were activated on on package, yes the catchup! Still can't use it because of the old decoder, if I I that I must pay a large amount for an explorer although I have insurance and a 2PVR that does support it but multichoice refuse to update the . Very unprofessional!!