Why spend almost an hour on phone calls and y0u deliver wrong stuff

<p>I was enquiring about a replacement of my outdated decoder that the local agent refused to trade in because it has been opened. I was passed to the Pricelock Department and spend extended call time wit Anna to explain my needs. We agreed on a primary and a secondary Explora and I ask for time to rethink the need for a third decoder for our third viewing point. Yesterday I got teh delivery - order 461716 and was astonished to find only one Explora. DSTV refuse to connect me to the Pricelock people and only escalates teh problem for nobody to call back. How can any organisation do business like that? In the meantime I am paying for subscription for the Explora but it cannot be installed due to the absence of the second one!</p>