Why should Multichoice"s incompetence cost me?

To say I'm highly appalled by Multichoice and their service would be an understatement. About 10 days ago i called their call center to change my debit order date from the 27th of the month (as it's been the past couple of years) to the 1st of each month starting from this April. I was asked to call back on the 27th March to make this arrangement in order to avoid a high pro-rata fee. I did so and the agent I spoke to confirmed that my new debit order date would be the 1st of each month going forward. I even received an sms 2 days later confirming the new arrangement. Yesterday my Compact package debit order did not go off as arranged and this morning, they cut off my services. Needless to say that i was quite annoyed by the service interruption. I called back their call center and spoke to Sthembiso who could not help, explain or assure me that i will not be charged a reconnection fee. She said she will escalate my query to her team leader. Here i i sit waiting for that call while my daughter is not enjoying her cartoons on the last day of her school holidays....completely unacceptable