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Thabo M

1 reviews | Active since Dec 2016

27 Jun 2018, 14:58

Why punish us if the problem is from your side

I pay my subscriptions via EFT only because I am avoiding being double debited when I do it via debit order however this time it work in my favour. I made an EFT R338.81 in January however for some reason DSTV duplicated the amount from their side and I was only given an amount of R54 to pay in February and only now that they have picked up that they made an error from their side they then disconnect my service and not even notify me and sadly I have paid up in full for this month, I have spoken to the Call Centre Team Leader Tsholofelo Ndhlovu and made an arrangement to pay in the subscription end of the month as it was already mid month to which she agreed and reconnected my services however it was disconnected again and again and when I called in and explained my story they would reconnect again and disconnect again then I would call in howeverTshepo Usiba refused to reconnect my services and I was helped by Tshepiso Mothibedi, I just been disconnected again and spoke to Thembinkosi Dube whom I had to explain my story again only to be told that I need to pay in reconnection fee and full amount as their policy states I am obliged to pay which I am disputing as I had already paid for my subscription and the blunder was from their side and not mine.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jun 2018, 09:12
Official

Dear Thabo Matukane

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

TM
Thabo M's update27 Jul 2018, 09:27
Reviewer Update
Good Day Rupert, I must say I am really disappointed with DSTV's "Customer Service" it has only been 24 days since you rep**** to my review and I still haven't received any feedback from you however this morning 27/07/2018 I just got a call from your Debt Collectors demanding payment or legal action will be taken against me, this raises a concern regarding your business ethics. My understanding is that an account can be handed over to debt collectors after 90 days if payment has not been made in the account, if you must please check your records and I believe that it reflects that I have made two payments already in your account. Is business that bad that you want to charge additional fees just to settle a mistake which was made from your side? I have never defaulted on a payment and have been making regular EFT payments on a monthly basis based on the information that I get from your Call Centre (I believe you have recordings of the interactions) and do not understand why should DSTV tarnish my name because of their accounting error. Please take responsibility and be accountable for your own mistake and not punish consumers only because you feel you have the power to do so, your Accounting Department was supposed to have picked the duplicated amount as it happened in January and not in June like they did maybe you should investigate if the Accounting Department is compliant and their books are in order.