1 reviews | Active since Feb 2010
Why pay for extra view when there is nothing
<p>I upgraded to three explora decoders as forced by Multichoice. For three months now has the third environment not been working. During the last three weeks have I made it my mission to either stop paying for DSTV as the third environment works occassionally.</p> <p> </p> <p>Need I say that all I have been getting is reset the decoder and it works for two days then another call to DSTV. Two days later please take the decoder to your nearest exchange place and have them check it ouw=t. Guess what, I get a "new decoder" with the same problems weeks later. I am not expert but the third environment concept clearly does not work, while I had a great setup with the old grey dual view and single view decoder, I was forced to upgrade as multichoice no longer supports those environment.</p> <p>Clearly they forgot to support the new one as well, I want my old enviornment back with the HD quality of the explora if not, I want the extra money back I paid for this ****. I just want this "NEW" **** as they call it to work. '</p> <p> </p> <p>No one should ever take this option from DSTV</p> <p> </p> <p>The setup cost me a new smart LNB an additional splitter that alone was R1100 never mind the additional decoders I had to pay, but guess what Multichoice has the monopoly. I enjoy my sport and have no choice, but why do I have to suffer in silince. I am taking this to all social media sites and major papers. this is **** three months now,</p>
Dear Morne
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Morne
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Morne
We are unable to access your DStv account , please reply privately with one of the following details :
• MultiChoice Customer Number or
• ID Number
We await your response
Regards
Elna
Good day Morne
We are unable to access your DStv account , please reply privately with one of the following details :
• MultiChoice Customer Number or
• ID Number
We await your response
Regards
Elna
Spoke to supervisor Thuli on Sunday, he promised to have a field agent from Multichoice at my house on Monday 28 November 2016. On Monday I had to call Multichoice to confirm when the agent will be onsite as no one had called at 2pm already as we agreed after 3pm, obviously I waited for a confirmation call which never came hence me calling. I was assured by Thuli that an agent will call.
I was called by an agent at 4:35 this after I spoke to Thuli at 3:03, just to be told he can come on Tuesday. Now I have been battling with this for two weeks now. Not mentioning the three months that have past with the initial failure of the device.
Again, why escalate a call when all involved does not have a business process that can be fulfilled. Multichoice sucks majorly. I have been a subscriber for around 14 year ps never missed a payment yet the service is **** beyond repair there is nothing that will recover this reputational damage
Spoke to supervisor Thuli on Sunday, he promised to have a field agent from Multichoice at my house on Monday 28 November 2016. On Monday I had to call Multichoice to confirm when the agent will be onsite as no one had called at 2pm already as we agreed after 3pm, obviously I waited for a confirmation call which never came hence me calling. I was assured by Thuli that an agent will call.
I was called by an agent at 4:35 this after I spoke to Thuli at 3:03, just to be told he can come on Tuesday. Now I have been battling with this for two weeks now. Not mentioning the three months that have past with the initial failure of the device.
Again, why escalate a call when all involved does not have a business process that can be fulfilled. Multichoice sucks majorly. I have been a subscriber for around 14 year ps never missed a payment yet the service is **** beyond repair there is nothing that will recover this reputational damage
I got the below yesterday around 15:45. I rep**** privately as requested with my telephone number I still have not received a call from Elna. This while my decoder is still not working. Next step Fin 24 complaint and email to management at Multichoice.
Official business reply:
Good day Morne
We are unable to access your DStv account , please reply privately with one of the following details :
• MultiChoice Customer Number or
• ID Number
We await your response
Regards
Elna
I got the below yesterday around 15:45. I rep**** privately as requested with my telephone number I still have not received a call from Elna. This while my decoder is still not working. Next step Fin 24 complaint and email to management at Multichoice.
Official business reply:
Good day Morne
We are unable to access your DStv account , please reply privately with one of the following details :
• MultiChoice Customer Number or
• ID Number
We await your response
Regards
Elna
Mutlichoice installer came to my house on 29 Nov with the initial installers. The mutlichoice installer suggested the removal of the multi connector to remove any possible causes of the drop in heartbeat to the third environment. Since 1 December both primary and third environment are freezing, needs me to reboot the decoders to continue working.
Again I ask why am I payin gwhen I can't get the full service
Mutlichoice installer came to my house on 29 Nov with the initial installers. The mutlichoice installer suggested the removal of the multi connector to remove any possible causes of the drop in heartbeat to the third environment. Since 1 December both primary and third environment are freezing, needs me to reboot the decoders to continue working.
Again I ask why am I payin gwhen I can't get the full service
Good day Morne
Thank you for taking our call as discussed, we hear your concerns regarding not being able to view your subscription, we will investigate and provide feedback as soon as more information is available.
Regards
Elna
Good day Morne
Thank you for taking our call as discussed, we hear your concerns regarding not being able to view your subscription, we will investigate and provide feedback as soon as more information is available.
Regards
Elna