WHY OH WHY DID I UPGRAGDE TO AN EXPLORA

I signed up for the DPP deal. They loaded 2 Explora machines on my account as the courier company arrived with 2 decoders but I took receipt of only 1 and thus obviously stuffed up the billing as they loaded both machines onto my account. I have been battling to sort this out since October 2015. I eventually went into the Randburg branch and met with Patricia Selobogo. She managed to sort it out - by I am now constantly without service on my Xtra View. I am also awaiting a refund which is not coming to light.