DP
Dewald P
1 reviews | Active since Dec 2011
13 Jun 2015, 08:11
Why never to buy an explore decoder
I had a hd pvr and a dual view pvr hookup on a dual view subscription. The hd Pvr decorders hard disk packed up. But was able to see all channels on 3 screens.<br> <br> After Radio Center installed the explore I was told that the dual view decoder was sc***** by Multi Choise and can not be put back on the system. This decoder is still working fine and paid for.<br> <br> Now I have explora that is giving one channel in a house that is use to have 3 channels <br> <br> I have asked multi choice to put my dual view decoder back on my account so that it can work again but nobody is willing to help me.<br> <br> Who gave multi choice the write to s**** my decoder without my consend <br> <br> I have use Radio Center the Tzaneen DSTV agent for this and previous installations. I need the 3 channels to be put back on
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DStv (MultiChoice)'s replyOfficial
14 Jun 2015, 08:17Hello dewaldpretorius,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your complain was escalated to Radio Sonic, feedback was received from team leader of the representative you spoke to Tumisang that he tried to contact you, however you were not available. He left voice mail message to confirm that you need to take your decoder in to Radio Sonic to be swapped.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your complain was escalated to Radio Sonic, feedback was received from team leader of the representative you spoke to Tumisang that he tried to contact you, however you were not available. He left voice mail message to confirm that you need to take your decoder in to Radio Sonic to be swapped.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply14 Jun 2015, 08:17
Official
Hello dewaldpretorius,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your complain was escalated to Radio Sonic, feedback was received from team leader of the representative you spoke to Tumisang that he tried to contact you, however you were not available. He left voice mail message to confirm that you need to take your decoder in to Radio Sonic to be swapped.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your complain was escalated to Radio Sonic, feedback was received from team leader of the representative you spoke to Tumisang that he tried to contact you, however you were not available. He left voice mail message to confirm that you need to take your decoder in to Radio Sonic to be swapped.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,