Why must i suffer for your **** mistakes

<p><br />Hi</p> <p>I earlier I called in to cancel and transfer all existing credit on my residential account to my new Payment plan that was installed today. I use to have the R799 payment plan that became residential. This was payed up and cancelled and I was on residential the whole time. Now I've taken out the R959 payment plan and called to cancel my residential and to activate that decoder on as extra view. But I just checked on my self service and it shows I owe the canceled payment plan this new Payment plan and residential. Could you Plz fix this as I have had issues with this before, and when I called I told the consultant this is what I was trying to avoid all I wanted was to cancel my residential and transfer all existing credit box office etc to my new Payment plan. My account was up to date the debit order went off on the 2nd.</p> <p>Kind regards <br />Craig Molete <br />Id ********** 014088<br />Account: ********** 6</p> <p> </p> <p>Today I get home and my services are suspended not only that but everytime I must hear escalated and price lock department so Plz how the hell should I suffer for this **** I called in told the consultant not to make this precise mistake as 8I've been through this before and there's no sense of urgency dstv is suppose to be professional but this is complete bull**** honestly *** must i suffer. </p>