LN
Louis N
1 reviews | Active since Jul 2015
26 Jul 2015, 17:46
Why is the Call Centre number not Toll Free
I'm trying to rent a movie from Box Office without success. I had to phone the Call Centre and waited for 15 minutes to find out they have a glitch with their system. I won't phone the Call Centre if there is no problem on their side. I'm paying a lot of money monthly for my subscription and can't see why I have to carry the cost for phoning them if they have a problem. I'm sure Multichoice has shares in the Cell phone companies.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 09:53Hello louis.nel,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issues has been resolved and that you should be able to Rent movies from Box office.
Should you experiencing any difficulties to advise us by return mail and we will assist you accordingly.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issues has been resolved and that you should be able to Rent movies from Box office.
Should you experiencing any difficulties to advise us by return mail and we will assist you accordingly.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply28 Jul 2015, 09:53
Official
Hello louis.nel,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issues has been resolved and that you should be able to Rent movies from Box office.
Should you experiencing any difficulties to advise us by return mail and we will assist you accordingly.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issues has been resolved and that you should be able to Rent movies from Box office.
Should you experiencing any difficulties to advise us by return mail and we will assist you accordingly.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert