LS
Lesedi S
1 reviews | Active since Sept 2011
07 Oct 2020, 09:44
WHY IS MY REFUND NOT IN MY ACCOUNT YET
Pp poor experience with multichoice. My wife mistakenly overpaid the account my R4000 instead of R400 on the 25th September 2020. We called in the customer service department for a refund and they advised us to email proof of payment, id copy and bank statement of which we did. The consultants advised that the money will be refunded within 7days. Now we call on we are still being sent from pillar to post because someone is failing to do their job right. We are not happy at all.
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Replies (2)LS
Lesedi S's updateReviewer Update
07 Oct 2020, 20:56When will that be because we've been hearing that but we wake up each day to no money
LS
Lesedi S's update07 Oct 2020, 20:56
Reviewer Update
When will that be because we've been hearing that but we wake up each day to no money
LS
Lesedi S's updateReviewer Update
08 Oct 2020, 09:14Yesterday an *********** (for a lack of a better word) manager/supervisor called my husband around 8.22pm and advised him that the refund process is underway. The idiot must get a warning because she failed to do her job as a senior personnel. We spoke to a consultant this morning who advised that the refund process had not been fully processed. And That a manager hadn't authorized it yet. My kids are starving because of a mistake made and multichoice is worsening it by delaying the process. I'm sorry to say but multichoice has hired *********** bunch of consultants. I'm very sorry because it is going to lose clientele.
LS
Lesedi S's update08 Oct 2020, 09:14
Reviewer Update
Yesterday an *********** (for a lack of a better word) manager/supervisor called my husband around 8.22pm and advised him that the refund process is underway. The idiot must get a warning because she failed to do her job as a senior personnel. We spoke to a consultant this morning who advised that the refund process had not been fully processed. And That a manager hadn't authorized it yet. My kids are starving because of a mistake made and multichoice is worsening it by delaying the process. I'm sorry to say but multichoice has hired *********** bunch of consultants. I'm very sorry because it is going to lose clientele.