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Prince M
1 reviews | Active since Nov 2011
15 Feb 2016, 07:40
Why is My Package not Downgraded?????
I have downgraded my Package from Premium to Compact on the 26th Jan and everything seems well, Have also spent more than 20 minutes speaking to the consultant and she confirmed I was downgraded even though the account was still showing premium , to my surprise, when i checked my balance today I'm still on Premium, plz downgrade me ASAP as this is not my fault
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DStv (MultiChoice)'s replyOfficial
18 Feb 2016, 13:18Hello Lutendom11,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however your calls are going straight to voice messages. Please be advised that we have checked your account and noticed that was still activated on DStv Premium package, however we have downgraded your services to the DStv Compact package as per your request. Your account was credited with the amount of R326.14, after downgrade of service to the Compact package your account currently reflects a credit amount of R164.67. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however your calls are going straight to voice messages. Please be advised that we have checked your account and noticed that was still activated on DStv Premium package, however we have downgraded your services to the DStv Compact package as per your request. Your account was credited with the amount of R326.14, after downgrade of service to the Compact package your account currently reflects a credit amount of R164.67. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Feb 2016, 13:18
Official
Hello Lutendom11,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however your calls are going straight to voice messages. Please be advised that we have checked your account and noticed that was still activated on DStv Premium package, however we have downgraded your services to the DStv Compact package as per your request. Your account was credited with the amount of R326.14, after downgrade of service to the Compact package your account currently reflects a credit amount of R164.67. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however your calls are going straight to voice messages. Please be advised that we have checked your account and noticed that was still activated on DStv Premium package, however we have downgraded your services to the DStv Compact package as per your request. Your account was credited with the amount of R326.14, after downgrade of service to the Compact package your account currently reflects a credit amount of R164.67. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta